VAT exemption

Under current legislation, certain products available on this website are eligible for VAT exemption. For the customer to not have to pay VAT on their purchase through this website, two conditions must be met:

  1. The customer, or the person he or she represents, must be chronically sick or disabled. This is the case if the person in question meets one of these conditions:
    • He or she has a physical or mental impairment which has a long-term and substantial adverse effect upon his or her ability to carry out everyday activities;
    • he or she has a condition that the medical profession treats as a chronic sickness, such as diabetes;
    • he or she is terminally ill.
  2. The product being purchased is eligible for VAT exemption. Generally this applies to products that are designed for use solely by a disabled person and is determined by the manufacturer of the product. Any products available on this website that are eligible for VAT exemption will state "VAT Exempt" on their product details page and also display the price exclusive and inclusive of VAT. The user has the option to claim VAT exemption and complete a short declaration upon checkout.


If you are unsure whether you are eligible to receive goods zero-rated for VAT, please consult VAT Notice 701/7: VAT reliefs for disabled people on the HMRC website or contact the National Advice Service on 0845 010 9000 before making a purchase.